Creating a world that welcomes everyone means building spaces and technology accessible to all.

F or more than 30 years the ERC has been advancing the rights of people with disabilities. Today, more than 50 million people in the United States, approximately one in five, have some type of disability. Disability can be temporary or chronic, acquired at birth or later in life, and, of all the protected classes, it is one of the only protected classes in which anyone at any time may find him or herself a member.

The ERC takes a multifaceted approach to protecting and advocating for the civil rights of people with disabilities, with a goal of assuring that people with disabilities have the same choices and opportunities that people without disabilities enjoy every day.

While people with disabilities have the same protections under the law as any other protected group seeking housingemployment, shopping opportunities, or government services, there are additional requirements that relate specifically to how buildings are designed. Even though accessibility laws are comprehensive, there are many exemptions and technicalities that make understanding design requirements difficult to providers as well as those trying to take advantage of goods and services.

The ERC is a nationwide leader in promoting and guaranteeing accessibility rights, and through our efforts:

  • More than 40,000 retail locations, including grocery stores, movie theaters, restaurants, stores, etc.
  • Over 25,000 multi-family housing apartments and condominiums
  • More than 1,100 healthcare facilities, including hospitals and clinics
  • Almost 30 government buildings, including libraries, police stations, and emergency shelters

Are now accessible to people with disabilities.


Fair housing logo with two keys with silhouettes of cat and accessibility symbol and equal sign inside house outline.

People with disabilities deserve accessible housing, but making home accessible requires collaboration and compliance. The ERC has developed a series of resources designed to educate folks about the fair housing rights of people with disabilities, help housing providers comply with fair housing best practices, and empower people with disabilities to advocate for themselves. These include a toolkit about reasonable accommodations and modifications, FAQs targeted at housing providers, a template for third parties to use when verifying a person’s disability, a public service announcement about service animal fraud, and a one-pager explaining service and assistance animals under the FHA and ADA.

From Click to Visit report cover

The Equal Rights Center released a report based on a civil rights testing investigation into housing accessibility for people with disabilities. The report revealed numerous barriers to access for people with disabilities searching for housing in the Greater Washington, DC area, both online and in person. In particular, the report’s findings raise major concerns about website inaccessibility. Using civil rights testing, the ERC conducted a total of 50 tests: 25 online tests and 25 in-person tests. Both types of testing employed in this study, online and in-person, revealed significant barriers for housing applicants and residents with disabilities.

Target Accessibility Initiative Agreement cover image

The Equal Rights Center and Target, the second-largest discount store retailer in the United States, entered into an Accessibility Initiative Agreement to improve accessibility at three Target locations in Washington, DC and New York, NY. Under the Agreement, the ERC will work collaboratively with Target to analyze their existing accessibility practices, and if necessary, help develop and implement additional programs and practices to enhance accessibility for people with disabilities. In addition to the policy reviews, Target has agreed to maintain the accessibility of checkout lanes and Point of Sale machines, the accessible features of restrooms and fitting rooms as required by the ADA Accessibility Guidelines (ADAAG), and clear paths of travel around structural beams so that wheelchair users can shop without encountering barriers that prevent access through Target shopping aisles.

Humane Rescue Alliance cover image

The Equal Rights Center collaborated with the Humane Rescue Alliance in 2017 to provide trainings and resources on the use of service and assistance animals in public accommodations and housing. The Humane Alliance has now published the training materials on their website for any individuals in seeking information about their rights in these spaces.

Complaint against Uber cover image

WASHINGTON, DC – June 28, 2017 — The Equal Rights Center, a national non-profit civil rights organization based in Washington, DC, filed a lawsuit against Uber Technologies, Inc., alleging that Uber has designed and operated its transportation service in the District of Columbia in a way that effectively excludes wheelchair users from its basic “UberX” product,  and instead, directs them to the limited number of accessible DC taxi cabs through their “TAXI WAV” (wheelchair accessible vehicle) option.  The lawsuit also alleges that none of the 30,000 or more vehicles operated by Uber drivers in the District is capable of transporting individuals who use wheelchairs that cannot be folded and stowed in a trunk.  As a result, wheelchair users are deprived of the opportunity to ride in Uber-affiliated vehicles, and subjected to substantially longer wait times and higher fares as compared to other Uber customers.

Equity Press Release cover image

WASHINGTON, DC – January 5, 2016 — In a settlement resolving a long-pending litigation, Equity Residential based in Chicago, Illinois, has reached agreement with the Equal Rights Center, a national civil rights organization based in Washington, DC, with respect to accessible housing for people with disabilities in Equity Residential communities.

Kohl's Report cover image

WASHINGTON, DC – October 22, 2014 — The Equal Rights Center, a national non-profit civil rights organization based in Washington, DC, filed a lawsuit in the U.S. District Court for the Northern District of Illinois against Kohl’s Corporation and Kohl’s Department Stores, Inc. (Kohl’s), a Wisconsin-based department store retail chain. The suit alleges that Kohl’s violated Title III of the Americans with Disabilities Act (ADA) and the New York Human Rights Law by discriminating against customers with mobility disabilities at department store locations nationwide.


ERC Commemorates 30 Years of the ADA

This month, to celebrate the ADA’s 30th anniversary, the ERC will be reflecting on the impact the legislation has had, as well as the work that still needs to be done to achieve true equity for people with disabilities.

Equal Rights Center Releases Video on New HUD Guidance on Assistance Animals

Today, in celebration of Fair Housing Month 2020, the Equal Rights Center (ERC) released a new video to help explain new guidance about assistance animals from the U.S. Department of Housing and Urban Development (HUD) released in January.

How Fair Housing Helps People with Intellectual and Developmental Disabilities Live Independently

The Fair Housing Act (FHA) prohibits discrimination in housing against people with disabilities. However, discrimination persists, and may prevent people with I/DD to secure housing in the community. 

HUD Takes it Back to Basics in New Guidance on Assistance Animals in Hopes of Reducing the Number of Related Complaints

On January 28, 2020, the U.S. Department of Housing and Urban Development (HUD) issued a notice on “Assessing a Person’s Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act,” (the Guidance). The Guidance provides “best practices for complying with the FHA when assessing requests for reasonable accommodations to keep animals in housing.”


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