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MetroAccess
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It is now settled! The major class action law suit involving more than 18,000 individuals against MetroAccess – the paratransit service in the greater Washington, D.C. area has received final court approval. This means customers should see an improvement in the level of services they receive from MetroAccess.
The settlement, resulting from a lawsuit originally brought in March 2004 by the ERC and 14 named plaintiffs, provides for a substantial commitment by MetroAccess to improvements in general staffing, customer service, communications, and fleet size.
The ERC has worked diligently to reach this unprecedented settlement with MetroAccess. On July 2, 2008, the settlement became final by order of U.S. Federal Court Judge Henry H. Kennedy. Specifically, the settlement requires MetroAccess to implement more than 130 recommendations made by experts and riders, and to increase its budget by $4 million a year over a three-year period. Some of that money will go toward purchasing extra vehicles and hiring more operators to alleviate many of the service problems complained about by riders.
MetroAccess patrons will receive 10 free ride vouchers, good for one one-way MetroAccess trip. Additionally, each customer who experiences late or missed service on a MetroAccess trip or experiences poor service and files a complaint with MetroAccess will receive two (2) free ride vouchers. For a copy of the full settlement, click here.
A special ERC monitor is providing daily oversight of MetroAccess’ performance. Our staff wants to make sure your rights are protected. In order to protect you we want, and need, to know exactly what problems you are experiencing with MetroAccess. There are several ways that you can contact us if you have a problem with MetroAccess, or want to voice a complaint:
- Call us at 202.370.3221 or 202.234.3106, ext. 1121
- Fax us at 202.234.3106
- Send an e-mail to metromonitor@equalrightscenter.org
Each complaint will be acknowledged and addressed by our staff. As always we rely on your input. If you have questions, concerns, or follow-up complaints please contact us immediately. Progress may seem slow at first, but enormous progress will come and the Equal Rights Center staff will make sure of it.
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